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Website Privacy Notice

Phoenix Vets Ltd
Last Updated: 19th September 2025

At Phoenix Vets Ltd, we take your privacy seriously. This notice explains how we collect, use, and protect your personal data when you visit our website or interact with us online.

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1. Who We Are

Phoenix Vets Ltd is a veterinary practice based in the UK.
Company Number: 14797720
Registered Address: The Gables, Bishop Meadow Road, Loughborough. LE11 5RE
Contact Email: reception@phoenixvets.uk
Phone Number: 01509 270997

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2. What Data We Collect

When you use our website or contact us online, we may collect:

  • Your name and contact details 

  • Your IP address and browser type

  • Information about how you use our website (pages visited, time spent, etc.)

  • Any other information you choose to give us

We also collect data about your pet(s) if you register with us or book an appointment.

Client Information:

  • Full name

  • Address

  • Email address

  • Phone number

  • Payment information

  • Appointment history

  • Insurance details (if applicable)

Pet Information:

  • Pet name, species, breed, age, gender

  • Medical history

  • Treatment records

  • Microchip details

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3. How We Use Your Data

We may use your data to:

  • Respond to enquiries and appointment requests

  • Provide veterinary services

  • Improve our website and services

  • Send reminders (e.g., vaccinations)

  • Send marketing emails if you've opted in

We will never sell your data or share it with third parties for marketing without your permission.

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4. Cookies

Our website uses cookies to:

  • Help the site function correctly

  • Collect anonymous statistics on website usage

  • Remember your preferences

You can manage or disable cookies in your browser settings. 

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5. Legal Basis for Using Your Data

We only use your personal data when we have a legal reason to do so, such as:

  • Fulfilling a service you’ve requested (e.g., appointment booking)

  • Complying with the law

  • Sending reminders or updates (legitimate interests)

  • Sending marketing (with your consent)

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6. How We Protect Your Data

Your data is stored securely on protected systems. We use encryption, access controls, and secure practices to keep your information safe.

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7. How Long We Keep Your Data

We only keep your personal data for as long as necessary — typically for the duration of your relationship with us, plus any period required by law (e.g., for medical or financial records).

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8. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (in certain cases)

  • Object to or restrict processing

  • Withdraw marketing consent at any time

To make a request, please email us at [Insert Email].

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9. Contact Us

If you have any questions about this notice or how we handle your data, contact:

Phoenix Vets Ltd
The Gables,

Bishop Meadow Road

Loughborough

LE11 5RE
reception@phoenixvets.uk
01509 270997

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If you’re not happy with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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