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Pet insurance

People tend to think it's only older pets that get ill and therefore younger pets don't need pet insurance but we know from the patients we see each day that that is not the case.

In fact, the younger your pet is when you insure them the better as it means you are less likely to have any existing conditions, which may not be covered by the policy and you can then receive more help covering the cost of any future treatment your pet needs.

It is important to note that not all pet insurance is the same. There are many different types of policy available and the level of cover provided can vary considerably.

The four main types of policy are as follows:

  • Accident: provides cover for accidents only and no cover for illness

  • Time-Limited: provides cover for a set amount of time (usually 12 months) and after this period the condition is excluded

  • Maximum Benefit: provides cover up to a maximum amount of money per condition and once this limit is reached the condition is excluded

  • Lifetime: provides a set amount of money each year which is refreshed each time you renew your policy allowing you to continue to claim for ongoing conditions
     

As you can see from the information above, the type of policy you choose can have implications for the veterinary care of your pet and the costs you will face so it's important to choose the right cover.

Sometimes, the cheapest insurance can cost you more in the long run.

When shopping around for a policy, we suggest that you ask the following questions to allow you to compare the overall value you are getting, not just the price:


1. Does this policy cover congenital, hereditary, hip-related, dental and behavioural conditions?

2. Is there a time or monetary limit on how long this policy will cover ongoing conditions for?

3. If I claim, will my premium increase?


Unlike other forms of insurance it is not easy to switch pet insurance in the future as any pre-existing conditions your pet has are likely to be excluded so it's important to do your research and choose the right cover from the start.

Phoenix Vets Insurance Administration Information

Due to the increasing time demand when processing insurance claims, we have made the decision to apply a small admin charge when submitting insurance claims. This will come into effect from Wednesday 1st October 2025.

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For pay policyholder claims (where you have paid the practice and the insurer reimburses you/the policyholder) this will be charged at £5 per claim.

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For authorised Direct Claims (where we have agreed to receive payment from the insurer, leaving you only needing to pay the excess and any shortfall) the charge will be £20 for any new condition to be authorised, with ongoing claims charged at £5 – there will be a maximum charge of £5 per condition per month for Direct Claims.

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Any claim submitted for a pet on our Family Health PLATINUM Plan will be processed Free of Charge – Find out more about our Family Health Plan on this website.

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If you have any questions about insurance fee’s or our health plans, please give our friendly team a call on 01509 270997

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